Business Writing for Executive Assistants

This practical and interactive workshop will give you the methodology and a consistent approach for professional business writing.

This practical and interactive workshop will give you a methodology and consistent approach for successful business writing.
You will understand:
> Written communications in human relations
> The difference between good and poor business writing
> Punctuation, grammar and sentence construction
> The process of composing and structuring business documents and reports
> Best practice letter writing
> E-mail
Understanding the writing process, from getting started to organizing and expressing ideas projects a professional and corporate image.

Who should attend.
Executive assistants, personal assistants and senior secretaries working with CEOs, Managing Directors, Partners and Executive Teams.
Any executive assistant wishing to improve their written communication skills.

DATES
Sydney - 14 March 2012
Melbourne - 28 May 2012

PRESENTER - Marion Fox

WORKSHOP FOR LIBRARIANS
Cataloguing Electronic Resources

Key concepts and practical skills

This hands-on, interactive workshop introduces participants to the guidelines for creating bibliographic records for a variety of electronic resources, with an emphasis on online resources.
Participants will learn to:
> Catalogue a range of electronic resources
- CD-ROMs - e-journals - websites - digitized materials - e-books - blogs
> Apply international standards for descriptive cataloguing of electronic resources (using > AACR2 basic rules and introducing RDA)
> Use relevant MARC21 bibliographic coding
> Select and consult online cataloguing tools and guidelines. .

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES
Brisbane - 22 June 2012
Sydney - 29 June 2012
Melbourne - 6 July 2012
Canberra - 20 July 2012
Townsville - 27 July 2012

PRESENTER - Mary Gough

WORKSHOP FOR LIBRARY STAFF
Dealing with Difficult Behaviours in Libraries

How to handle conflict and stressful situations with confidence

Dealing with difficult people and challenging situations can take a heavy emotional toll and be destructive of workplace performance and individual well-being.
In this workshop you will:
> learn strategies to effectively deal with problematic behaviour from staff and customers
> understand how to monitor and adapt your own behaviours to achieve a more productive and satisfying workplace
> increase confidence and reduce stress levels

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES
Melbourne - 19 April 2012
Sydney - 29 May 2012
Brisbane - 4 June 2012
Adelaide - 16 August 2012

PRESENTER - ADAM LE GOOD

Executive Assistants Masterclass

An intensive development day for the experienced executive assistant

How to become an effective leader, communicator, team-builder and coach.
> communicate effectively to avoid conflict
> manage your profile within the organisation
> think strategically to meet internal and external needs
> coaching skills to multiply your productivity and the performance of others
> managing your manager.

DATES
Melbourne - 26 March 2012
Sydney - 4 June 2012
Brisbane - 18 June 2012

PRESENTER - Marion Fox

Foundations of Business Writing

Is your business writing successful? Are you looking for tips on how to get your message across? This one-day workshop will build your credibility as a writer by showing you how to plan strategically and write with clarity.

This course will enable you to:
Write faster and better across a range of different documents, including reports, emails and letters
Capture your reader’s attention and get your message across
> Organize information so the content flows logically
> Write with clarity and impact in line with modern business standards
> Avoid common business writing errors
> Apply effective layout techniques
> Edit and proofread your writing with confidence
> Overcome writer’s block

DATES
Sydney - 21 March 2012
Brisbane - 30 March 2012
Melbourne - 30 May 2012

PRESENTER - Jeanette Learmont / Ros Harris

WORKSHOP FOR LIBRARY STAFF
Leading Library Teams

How to achieve continuous team performance improvement

This practical course equips library team leaders with the skills and understanding to manage their people for high performance while sustaining well being and motivation.
Who Should Attend
The course is designed for library team leaders, new graduates and cadets who are moving into a team leadership, supervision or project management role with leadership responsibilities and aspirations. Anyone with leadership potential..

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES
Adelaide - 26 June 2012
Brisbane - 20 August 2012
Melbourne - 28 August 2012
Sydney - 29 October 2012

PRESENTER - ADAM LE GOOD

WORKSHOP FOR LIBRARY STAFF
Leading Library Teams - New Zealand

How to achieve continuous team performance improvement

This practical course equips library team leaders with the skills and understanding to manage their people for high performance while sustaining well being and motivation.
Who Should Attend
The course is designed for library team leaders, new graduates and cadets who are moving into a team leadership, supervision or project management role with leadership responsibilities and aspirations. Anyone with leadership potential..

WITH SPECIAL DISCOUNTS FOR LIANZA MEMBERS

DATES
Auckland - 2 July 2012
Wellington - 4 July 2012
Christchurch - 6 July 2012

PRESENTER - ADAM LE GOOD

WORKSHOP FOR LIBRARY STAFF
Library Metrics 2012 - NEW ZEALAND

Strategic use of Statistics and Standards

This practical workshop explores the use of statistics to measure, assess and evaluate libraries, their performance and their contributions to their organisations and user communities.
This workshop will cover:
> terminology
> ISO 2789 and ISO 11620
> strategic measurement
> presenting statistical data

WITH SPECIAL DISCOUNTS FOR LIANZA MEMBERS

DATES
Auckland - 19 March 2012
Wellington - 21 March 2012
Christchurch - 23 March 2012

PRESENTER - SUE HENCZEL

WORKSHOP FOR LIBRARIANS
Library Scenarios

Creating different scenarios for your library of the future

This practical workshop is aimed at creating new ways of thinking about the futures of our libraries and information services. It explores the use of scenarios to cultivate potential futures and the identification of a preferred scenario that can underpin the strategic planning process.
This workshop will cover:
> Definitions and terminology
> The scenario planning process in the library context
> The scenario construction process
> Linking scenarios and strategic planning
> Implementation
> Select and consult online cataloguing tools and guidelines.

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES
Melbourne - 1 May 2012
Sydney - 4 May 2012
Adelaide - 7 May 2012
Brisbane - 9 May 2012

PRESENTER - STEVE O’CONNOR

WORKSHOP FOR LIBRARY STAFF
Managing Library Staff

A course for new library managers and for those wanting to update their people management skills.

This practical one day workshop will explore and explain modern views of human resource management. The course identifies the key components of effective people management and explores the techniques and strategies for successful outcomes.
> The manager as leader
> Workforce planning
> Dealing with diversity
> Working with change
> Performance management and team building.

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES
Melbourne - 19 March 2012
Adelaide - 23 March 2012
Sydney - 26 March 2012

PRESENTER - ANDREA McCALL

WORKSHOP FOR LIBRARY STAFF
Metrics for Library Management

Using statistics for managing library services, measuring performance and determining value.

This practical workshop builds on the foundation Library Metrics workshop (2011 and 2012) and explores the use of statistics for the management of activities and services, for measuring performance and for determining the value of library services.
This workshop will cover:
>Terminology and standards (refresher)
>Strategic measurement (refresher)
>Management statistics
>Performance measurement and benchmarking
>Value measurement

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES
Melbourne - 23 May 2012
Sydney - 28 May 2012
Brisbane - 4 June 2012
Townsville - 6 June 2012

PRESENTER - SUE HENCZEL

WORKSHOP FOR LIBRARY STAFF
Practical Marketing for Libraries

How to design marketing strategies and promotional communications.

Q. What do social marketing and social networking have in common?
A. It’s all about communication and relationships!
In this course participants will:
> learn about the basic elements of services marketing
> conduct a marketing audit of their library service
> design an effective promotional communication for a new or rebranded library service
> understand how to rebrand their library service
Social marketing is about transforming behaviours. Libraries, as a ‘social good’, have the potential to change people’s lives for the better.

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES
Melbourne - 6 June 2012
Adelaide - 20 June 2012
Sydney - 27 June 20122

PRESENTER - ANN RITCHIE

Professional Skills for Executive Personal Assistants

Achieving Professional Excellence

A participatory two day workshop for executive personal assistants as motivated professionals seeking increased responsibility, decision-making power and influence within their roles.
The key to success is excellent professional skills and creating a positive image. This workshop has been designed to enhance and fine tune those skills to exceed expectations.

DATES
Melbourne - 3 & 4 May 2012
Brisbane - 10 & 11 May 2012
Sydney - 14 & 15 May 2012
Adelaide - 21 & 22 May 2012
Darwin - 24 & 25 May 2012

PRESENTER - Marion Fox

Project Management for Executive Assistants

How to successfully plan and manage projects

This interactive workshop will give you a practical project management template which can be applied to any of your various responsibilities - from organising a conference and other special projects to managing your everyday workload.
Who Should Attend
EA’s and office professionals who work on special projects or will be expected to adopt a project management approach in the future.

DATES
Sydney - 26 March 2012
Adelaide - 30 March 2012
Melbourne - 30 April 2012
Brisbane - 21 May 2012

PRESENTER - Jo Jenson

Skilled Minute Taking

How to take accurate and concise minutes

This one day training program will provide you with the opportunity to:
> Understand the functions of minutes of meetings
> Know and apply the rules for taking minutes of meetings
> Construct effective agendas
> Prepare a complete checklist of tasks to be carried out before, during and after a meeting
> Become familiar with the particular language used within meetings’ proceedings
> Adopt the appropriate language for minutes of both formal and informal meetings
> Write minutes with clarity and accuracy

DATES
Melbourne - 8 March 2012
Sydney - 20 March 2012
Brisbane - 29 March 2012
Darwin - 17 April 2012
Adelaide - 1 May 2012
Canberra - 16 May 2012

PRESENTER - Ros Harris | Jeanette Learmont

Virtual Team Manager MASTERCLASS - AUSTRALIA

Successfully managing virtual and dispersed teams

This intensive one-day Masterclass equips managers with the knowledge, skills and best practices to manage virtual and dispersed teams, making remote working and e-collaboration a success for their teams, their organisations and themselves. Participants will take away approx 80-page textbook-quality documentation to keep as a long-term reference, plus a separate Virtual Manager’s Checklist of action items.

WITH SPECIAL DISCOUNTS FOR DVA STAFF.

DATES -

Sydney - 19 March 2012
Darwin - 21 March 2012
Melbourne - 23 March 2012
Canberra - 2 April 2012

PRESENTER - Dr John Gundry - International expert in virtual topics

AUSTRALIAN WORKSHOP

Virtual Team Manager MASTERCLASS - NEW ZEALAND

Successfully managing virtual and dispersed teams

This intensive one-day Masterclass equips managers with the knowledge, skills and best practices to manage virtual and dispersed teams, making remote working and e-collaboration a success for their teams, their organisations and themselves. Participants will take away approx 80-page textbook-quality documentation to keep as a long-term reference, plus a separate Virtual Manager’s Checklist of action items.

WITH SPECIAL DISCOUNTS FOR LIANZA MEMBERS.

DATES
Wellington - 26 March 2012
Auckland - 27 March 2012

PRESENTER - Dr John Gundry - International expert in virtual topics

NEW ZEALAND WORKSHOP

Writing for Government

Letters, emails, briefings and memos

Whether you are responding to letters, making a request by email, or putting a proposal to a minister, your writing needs to:
> create a positive and professional image of your Department, Agency or Council
> be clearly understood by your reader
> achieve the desired result.

DATES
Darwin - 16 April 2012
Melbourne - 8 May 2012
Canberra - 17 May 2012

PRESENTER - Ros Harris