WORKSHOP FOR LIBRARIANS
Cataloguing Electronic Resources

Key concepts and practical skills

This hands-on, interactive workshop introduces participants to the guidelines for creating bibliographic records for a variety of electronic resources, with an emphasis on online resources.
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Participants will learn to:
> Catalogue a range of electronic resources
- CD-ROMs - e-journals - websites - digitized materials - e-books - blogs
> Apply international standards for descriptive cataloguing of electronic resources (using AACR2 basic rules and introducing RDA)
> Use relevant MARC21 bibliographic coding
> Select and consult online cataloguing tools and guidelines.

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES - Brisbane 9 November | Sydney 15 November
Melbourne 22 November | Canberra 29 November

PRESENTER - Mary Gough

WORKSHOP FOR LIBRARIANS
Customer Service for Library

How to create and maintain positive customer service

This practical and interactive workshop will impart excellent communication skills, attitudes and behaviour for all library staff.
Participants will understand how to:
> Recognize the importance of their role in the provision of a total quality library service.
> Review what is working well and what could be developed in customer service.
> Provide genuine service through planned questioning and active listening.
> Influence customers positively by careful use of language
> Defuse difficult people and situations.
> Develop a personal action plan.

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES - Melbourne 24 November | Sydney 27 November

PRESENTER - Marion Fox

WORKSHOP FOR LIBRARIANS
Event Management for Libraries

Practical skills for successful library event management

Whether you are organising a library user’s group meeting, a library open day, a community event, a routine management meeting or a conference, thorough planning is essential to ensure the smooth running of all library events.

This workshop will cover:
> How to determine the needs of the event
> How to project manage an event from start to finish
> How to set up planning systems to guide you through
> How to evaluate your success, so you can do even better next time

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES - Melbourne 23 September | Sydney 28 September |
Brisbane 7 October | Canberra 18 October

PRESENTER - Adam Le Good

WORKSHOP FOR LIBRARIANS
Introduction to Library Metrics

Statistics, Evaluation and Assessment

This practical workshop explores the use of statistics to measure, assess and evaluate the performance of libraries and their contributions to teaching, learning, research and their communities.

This workshop will cover:
> terminology and standards
> statistics as evidence
> the relationship between statistics, evaluation and assessment
> quantitative and qualitative data for library assessment
> using performance indicators
> strategic measurement
> presenting statistical data

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES - Adelaide 15 October | Darwin 22 October

PRESENTER - Sue Henczel

WORKSHOP FOR LIBRARIANS
Leading Library Teams

How to achieve continuous team performance improvement

This practical course equips library team leaders with the skills and understanding to manage their people for high performance while sustaining well being and motivation.

Who Should Attend:
The course is designed for library team leaders, new graduates and cadets who are moving into a team leadership, supervision or project management role with leadership responsibilities and aspirations. Anyone with leadership potential.

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES - Hobart 11 October | Sydney 19 October | Melbourne 26 October

PRESENTER - Sue Henczel

WORKSHOP FOR LIBRARIANS
Online Surveys Masterclass

Designing, Implementing, Interpreting and Leveraging Online Surveys

This course provides the fundamentals
of designing and implementing online surveys
for research and evaluation, including item construction for the online environment and interpreting and leveraging the results.
> The different types and formats of surveys
> Online survey design methodology
> How to write quality survey items
> Techniques to enhance respondent experience
> Best practice for increasing reliability and validity
> Online survey etiquette and ethics
> Interpreting and leveraging data for decisions

WITH SPECIAL DISCOUNTS FOR ALIA MEMBERS.

DATES - Melbourne 13 October 2010 | Brisbane 20 October 2010
Sydney 27 October 2010

PRESENTER - Adam Le Good