PiCS

Interactive learning

People learn when they are active and engaged. We apply interactive and facilitator-led learning techniques.

Our Training Facilitators

Our facilitators are highly regarded industry experts with extensive experience in adult learning.

Designed Learning

We’ll work with you to design training for the specific needs of your people, from coaching to seminars.

 

Meet the team

Director
Careers move in funny paths. In 2014 a small business landed on my desk and raised my interest. At a time in my life when I was looking for something…else. Read More
Vivienne FoxDirector

Careers move in funny paths.

In 2014 a small business landed on my desk and raised my interest. At a time in my life when I was looking for something…else. Then studying an eMBA it was the perfect opportunity for me to jump in at the “entrepreneurial deep-end” and test my knowledge of running a business.

What I found was a team of inspiring people building a life on doing what they love and sharing their knowledge on the way.

There is more to PiCS than a workshop and a website…it’s people: their stories, their challenges and their breakthroughs. It’s a business I am very proud to be a part of.

Learning Experience Coordinator
Meet Caroline Beatty I have always loved making connections, be they between disparate concepts, or between people and information.  Good connections lead to the whole being greater than the sum Read More
Caroline BeattyLearning Experience Coordinator

Meet Caroline Beatty

I have always loved making connections, be they between disparate concepts, or between people and information.  Good connections lead to the whole being greater than the sum of the parts. 

Having recently returned to study for my Masters of Information Management, I have been reminded that we never stop learning.  Devoting time to thinking and interacting, and being exposed to ideas outside our normal daily environment, is refreshing and energising.

I am excited about the opportunities PiCS offers for engaging with interesting people and ideas, and creating a little bit of magic through connections.

Contact Caroline if you would like to learn more about attending or delivering a PiCS workshop.

Lead Trainer
I’ve had a love affair with words all my life, both as a reader and a writer. I was the kid tucked under the blanket with a pile of books Read More
Ros HarrisLead Trainer

I’ve had a love affair with words all my life, both as a reader and a writer. I was the kid tucked under the blanket with a pile of books and a torch; the teenager writing songs of love and loss!

Throughout my working life, I’ve continued to read and write – as a researcher, a teacher of creative writing and as a professional writer and editor. As a facilitator, I draw on this wide experience to support others to write with clarity and impact.

My style is highly interactive, and participants often say they leave a workshop feeling more confident and passionate about their writing. It is such a rewarding moment for me when a learner finally reaches that ‘aha’ moment where they understand both the why and the how of great business writing.

My learning tip:

Many people ask me: how can I continue to improve my business writing? And I say to them: read. Read newspapers, journals, (good) online blogs, instructional guides, novels and non-fiction. Go out on a limb and read a poem! That way, you begin to understand how words, sentences, paragraphs and layout can be more than just clear and concise – they can be compelling and vibrant.

Ros’ expertise:

Writing for Professionals (Government and Health)

Writing Policies and Procedures

Skilled Minute Taking

Speechwriting

Advanced Business Writing

Proofreading and Editing

Array
Lead Trainer
Meet Jeanette Learmont Mark Twain noted that ‘to get the right word in the right place is a rare achievement.’ I’ve certainly experienced the frustration of finessing a piece of Read More
Jeanette LearmontLead Trainer

Meet Jeanette Learmont

Mark Twain noted that ‘to get the right word in the right place is a rare achievement.’

I’ve certainly experienced the frustration of finessing a piece of writing to convey my message in the way I intend. On the other hand, I’ve always found it to be particularly rewarding and even powerful writing information that ‘works’, whether a submission for funding, clear and concise minutes of meetings, reports with strong recommendations, instructions that are followed correctly, emails that are understood first read, etc.

For over 15 years, I’ve worked as a writing skills consultant training a diverse range of people from senior managers to new recruits from both the private and public sectors. Clients describe my training style as dynamic, articulate and highly relevant with a sense of fun woven through.

My learning tip

Adopt a practical systematic process to achieve writing that is relevant, clear and concise that your reader understands.

My expertise

Plain English Writing for Business

Writing to Engage Customers

Technical Writing that Wins

Skilled Minute Taking

Contemporary Grammar and Punctuation

Writing Essentials for the Executive Assistant

Array
Trainer
Besides being a writing skills trainer for the last ten years, I’m also an editor and proofreader. That’s part of my work life that I really enjoy. Editing (shaping structure Read More
Christine MissoTrainer

Besides being a writing skills trainer for the last ten years, I’m also an editor and proofreader. That’s part of my work life that I really enjoy.

Editing (shaping structure and ‘massaging’ language) appeals to my creative side, while proofreading (correcting errors and inconsistencies) satisfies my desire (which apparently can be quite annoying!) to get everything exactly right.

In my editing and proofreading course, you’ll learn and practise the tips and techniques of the professional editor and proofreader, which you can apply immediately back at work.

In all my courses I aim for you to leave confident that you can create work documents that are clear, interesting, easy to read and are of a high professional standard, because they’re error-free and consistent throughout.

Also, hopefully, you too will share my enjoyment of course content.

My Learning Tip

When you edit, be clear about what your most important information is, and read through your document as if you are the intended reader. When you take in information, from your reader’s perspective, you can check that everything is relevant, interesting and clear for your reader.

When you proofread, don’t ever have the attitude that you’re just checking to make sure everything is alright. Rather, be convinced that there’s something wrong on every page that you look at—you’re far more likely to find errors and inconsistencies when you do so.

My expertise:

Technical Writing

Proofreading and Editing

Effective Business Writing

Writing for Government and Councils

 

Array
Lead Trainer
I started my professional life with a vision to help people. I moved from clinical psychology to organisational development and grew a passion for training. I love listening to people’s Read More
Marion FoxLead Trainer

I started my professional life with a vision to help people. I moved from clinical psychology to organisational development and grew a passion for training. I love listening to people’s ideas and feelings, and helping them to build pathways for themselves at work.

I enjoy the enthusiasm and professionalism of working the spectrum of office professionals/EAs/PAs and receptionists.

I like to cultivate the talent and positive energy in the room. Consequently my training style is mainly interactive, with many small group activities using participants real example and case studies. These are used as a basis for discussion. 

My motivation as a trainer is to engage people and assist them in accepting responsibly for how they may positively influence outcomes in the workplace. 

My tip for learners

I often weave Edward DeBono’s idea into programs and observe how it is applied by individuals. He says “turn a problem into an opportunity and seek creative alternatives”. Working with this phrase is wonderful as it promotes the ever important ‘can do’ attitude.

Another tip is to listen without prejudge and judgement. 

My expertise

Office Management/Administration

Executive and Personal Assistant

Leadership

Communication

 

Facilitator & Designer
Meet Genevieve Courtney. For over fourteen years I have designed and delivered a wide range of high level, learning solutions including workshops, seminars and coaching for world leading businesses around Read More
Genevieve CourtneyFacilitator & Designer

Meet Genevieve Courtney.

For over fourteen years I have designed and delivered a wide range of high level, learning solutions including workshops, seminars and coaching for world leading businesses around Australia and Asia Pacific. I have offered my services as a qualified, highly experienced and versatile L&D consultant as well as an in-house OD/L&D team member.

I partner with clients end-to-end, from consultation, needs analysis and design through to delivery, embedding the learning and on-going evaluation, with an expectation to achieve organisational capability objectives for staff of all levels, in particular management and leadership.

My learning tip

 

My expertise

Leadership and Management Development

Managing Personalities (MBTI and DISC certified)

Managing Performance

Managing Change

Challenging Conversations

Building Effective Teams

Meeting Facilitation

Negotiation

Trainer
Meet Angela O’Connell After 15 years in corporate media sales, it was time for a change.  I’d toyed with the idea of training and after taking the first steps decided Read More
Angela O’ConnellTrainer

Meet Angela O’Connell

After 15 years in corporate media sales, it was time for a change.  I’d toyed with the idea of training and after taking the first steps decided it was definitely for me. 

So these days, I love talking all things customer service! I love working with individuals and teams and I love those light bulb moments that come from new concepts and people sharing their experiences.

My sales background helps me in the training room as I understand the pressures that come with delivering outstanding customer service and dealing with different types of personalities.

Working with the principles of DiSC, I believe we get a deeper understanding of the behaviour that motivates and drives customers, and the strategies required to optimise team results.   I really believe in understanding our own behaviour, motivators and stressors in order to best deal with different, and difficult situations, and consistently deliver exceptional customer service.

My aim is to engage and deliver a fun and interactive day of training that empowers and inspires individuals for better workplace outcomes.

My Training Tip

Always aim to exceed customer expectations- not just meet them.  You’d be amazed at how few people can recall an exceptional experience-it’s easy to stand out.

Training and Qualifications

DiSC Accredited

Certificate IV in Workplace Training And Assessment

Bachelor of Commerce Degree 

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Associate Trainer
I am the Principal of Information Edge, www.information-edge.com, which empowers clients to bring order out of chaos to their print and digital assets so they can re-find and reuse organisational Read More
Deborah HuntAssociate Trainer

I am the Principal of Information Edge, www.information-edge.com, which empowers clients to bring order out of chaos to their print and digital assets so they can re-find and reuse organisational knowledge and intellectual capital.

I am also an instructor and course developer for the SLA (Special Libraries Association) KM/Knowledge Services and Change Management workshops included in SLA’s Premium KM/Knowledge Services Certificate Program. I co-present “Expand Your Career Potential”, a multi-part webinar series that has already been very successful in North America and beyond. This webinar series is based on a book I co-authored: The Librarian’s Skillbook: 51 Essential Career Skills for Information Professionals http://www.librarianskillbook.com/.

I served as SLA’s 2013 (international) President. My presidential theme was “Transform Knowledge and Expertise into Strategic Value”. I am an active member of the Association of Independent Information Professionals (AIIP.org).

I love to share my expertise and passion for our profession and have authored numerous articles, presented at many conferences, and have received several professional awards. In addition to my MLS, I am a certified Enterprise Content Management Practitioner and believe that learning never stops.

Associate Trainer
I am Senior Consultant and Director of Operations for SMR International www.smr-knowledge.com, which focuses on knowledge services and knowledge strategy development in pursuit of improved organisational effectiveness. I am also Read More
Dale StanleyAssociate Trainer

I am Senior Consultant and Director of Operations for SMR International www.smr-knowledge.com, which focuses on knowledge services and knowledge strategy development in pursuit of improved organisational effectiveness.

I am also an instructor and course developer for SLA (Special Libraries Association) KM/Knowledge Services and Change Management workshops included in SLA’s Premium KM/Knowledge Services Certificate Program.

I have led special libraries and knowledge management functions in major corporations, including four of the Fortune 100 pharmaceutical firms.

I am passionate in helping my professional colleagues define their own careers and developing roles in their organisations. A major theme has been “change”, and I have become an expert in “change management” which involves proven methods of helping individuals and organisations be successful and accelerate their implementation plans.

I am active in professional organisations as a speaker and seminar leader and was a founding officer of SLA’s Knowledge Management Division. I was selected for membership and held positions of leadership in the Industrial Technical Information Managers Group (ITIMG), Information Futures Institute (IFI), and P-D-R. I hold degrees from the University of California at Riverside (M.S., Biology), and University of Southern California (M.S.L.S.) where I was granted membership in the Beta Phi Mu library honors society.

Associate Trainer
I have been training and teaching students, library staff and executives for over 20 years, initially as a business school librarian at both Oxford and Cambridge University and over the Read More
Andy PriestnerAssociate Trainer

I have been training and teaching students, library staff and executives for over 20 years, initially as a business school librarian at both Oxford and Cambridge University and over the past 4 years as a freelance trainer and consultant across the UK, Europe and beyond.

I finally realised I should be in training rather than librarianship when I was criticised by senior management for spending more time in the classroom than the library. It suddenly made it absolutely clear to me where I should be. I am passionate about the topics I teach on: user experience research; leadership; and creativity and innovation. That passion arises from personal experience, practical fieldwork research, and a continuous desire to learn. I believe I have some important ideas and techniques to share together with the skills to engage and inspire an audience.

My primary aim as a trainer is to take attendees with me on a journey that helps them see the world in a different way, chimes with their experience and offers substantial practical guidance thereby ensuring they can put their learning into action on their return to work. I love the tangible excitement of a fully engaged training room, those moments when a training day feels as though it has real momentum and is surpassing the expectations of everyone present.

My style

My personal training style is upbeat, focused on the content rather than me, and seeks a balance of didactic and interactive approaches. I am a committed constructivist, firmly believing that we learn through doing and from our understanding of the world around us.

My Little known training tip:

The importance of ensuring the voices and ideas of all attendees are heard through individual idea generation instead of group brainstorming.

Associate Trainer
One day in ten, …I run workshops. I don’t consider myself to be a consultant – I don’t tell people what they should do next. I’m a trainer, and I Read More
Ned PotterAssociate Trainer

One day in ten,

…I run workshops. I don’t consider myself to be a consultant – I don’t tell people what they should do next. I’m a trainer, and I absolutely love giving people possibilities. I love empowering people to choose their own way forward. I don’t mean this to sound like a self-help book, but I can’t think of another way to put it.

My favourite thing,

…professionally, is providing ideas and framework which can result in people having a lightbulb moment, where they know exactly what they’re going to do next to make things better at their institution.

My workshops are

…hands-on and everything we talk about can be applied more or less as soon as you get back to your desk at your place of work – there’s no futurism here. There’s also no jargon, there’s no unnecessary complication, and there’s no use of products, ideas or strategies from business which don’t actually work in libraries…

When I’m not training

I work at the University of York in the UK. I’m an Academic Liaison Librarian: essentially the key point of contact between various academic Departments and the library. I also take a leading role in the library’s marketing and User Experience work. Often the ideas I research for my workshops feed into my role at York, and vice versa – the job keeps my training grounded in the world of libraries. I began running workshops in addition to my day-job after I published a book (The Library Marketing Toolkit, 2012), and the British Library and the UK Electronic Information Group brought me in to provide training. Since then I’ve worked regularly for the BL and UKeIG and for various other organisations in the UK including the Bodleian Libraries at Oxford University. My work has also taken me to Australia, South Africa, the US, and to New Zealand to give a keynote at the LIANZA Conference in 2016. 

All of the online training I’m doing for PiCS this year relates to marketing in one way or the other. I’m very passionate about library marketing – we CAN do it well, we just need to reframe how we promote ourselves.

One of the easiest ways

…you can change your library marketing is to talk in terms of benefits rather than features. Tell the user what they’re going to get out of using your services. The feature is subscribing to databases – the benefit is access to high quality info Google can’t find. Don’t leave the user to make that leap on their own; spell it out for them with a strong call to action. Try looking at the workshops or classes you offer at your institution: what are they called? Do any have feature-led names that could be changed to benefit-led titles? Make a change, and see what happens…

Associate Trainer
We are delighted to welcome Tamika Heiden to the PiCS team. After many previous careers or as I like to call them, lifetimes, I decided that I wanted to become Read More
Tamika HeidenAssociate Trainer

We are delighted to welcome Tamika Heiden to the PiCS team.

After many previous careers or as I like to call them, lifetimes, I decided that I wanted to become a researcher so that I could change the world. Despite ten years of research and research management across several disciplines in the health and medical sector, a niggling question remained, who was going to use my research and was I changing anything, let alone the world? It was at this time I came across the profession of knowledge translation, a focus on moving knowledge into practice.

These days I live by the quote from Melanie Barwick: “impact shows that people knew what to do with the knowledge you shared”. My vision in life is to share knowledge and generate a broader understanding by facilitating the translation of complex information into useful and usable knowledge that fits the context of the user.

My training tip:

Know why you are doing what you do, why are you training and what purpose will it serve for you. Bring together a vast array of learnings, use them together and look for patterns and similarities to fit them into your context, you are only limited by your imagination.

Introducing Lauren Hays I am the Instructional and Research Librarian and the Co-Director of the Centre for Games and Learning at MidAmerica Nazarene University in Olathe, Kansas, United States of Read More
Lauren Hays

Introducing Lauren Hays

I am the Instructional and Research Librarian and the Co-Director of the Centre for Games and Learning at MidAmerica Nazarene University in Olathe, Kansas, United States of America.

I have an undergraduate degree in education, a masters in library science, a masters in educational technology, and a graduate certificate in online teaching and learning.  Currently, I am working on a Ph.D. in Educational Leadership.

In 2014, I was awarded a Sparks! Ignition Grant from the Institute of Museum and Library Services to create a library-based Centre for Games & Learning.

Since 2014, I have built a Centre that houses 300+ board games and provides training and resources to public libraries, school libraries, and academic libraries.

We have designed a learning Pathway for Executive and Personal Assistants, from Emerging to Established to becoming a Master EA/PA.

We’ll be behind our EAs and PAs, supporting their learning and development as they blaze their own career path.

We design and deliver writing courses and coaching programs for professional people.

Our in-house courses train teams in writing best practices for clarity, purpose and impact.

Our courses can be adapted to specific industries, outcomes and impacts.

We love Libraries!

 We believe libraries inspire the communities that surround them.

We seek world class trainers within the Library and Information profession, and beyond, to deliver workshops, seminars and short conferences for Library staff to deliver inspiring services and experiences to their community.

PiCS is growing!
We are looking for experienced professionals with an interest in facilitation and adult learning.
Get in touch with us
Send us your LinkedIn profile to kick-start the conversation.